Refund policy

We offer a 30‑day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at info@arsmenzi.com. Please note that returns must be sent to the following address: Nordbergstraße 21.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at info@arsmenzi.com at any time.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Returning the item you received is the fastest way to get the item you want. Once the return is accepted, you can purchase the new item in a separate order.

European Union – 14‑Day Cooling‑Off Period

Regardless of the above, if the goods are shipped into the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process and post the refund.